Reference

Your Privacy Matters Here

Q: Can I delete my account and all my data?

Yes. Contact support@jeboltoge.xyz and request account deletion. We remove your profile, gaming history and personal details within 30 days, except payment records kept for legal compliance where local law permits.

We handle your account details, payment history and gaming data with security practices designed for Indonesia players.

Account data encryptedPayment info protectedWithdrawal verification processYour control over data

Explore the Lobby Read FAQ

What We Collect and Why

jeboltoge Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with jeboltoge, we collect your name, email, phone number and identity details for account verification and withdrawal confirmation. We also record your deposit and withdrawal activity via DANA, OVO, GoPay and QRIS so we can process payments, detect fraud and comply

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with financial reporting where local law permits. Your gaming session data — which tables you join, how long you play, and your account balance — helps us improve the lobby experience and prevent unauthorised access. We do not sell your information to third parties. All payment
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records are kept secure and deleted after a retention period set by local regulation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Team online

Email Support

Write to our privacy team at [email protected] with your account email and what you need. We respond within 48 hours on business days.

In-Account Messages

Open your account, go to Settings > Support, and send a message directly. Your request goes to our operations team in Jakarta and is handled in order.

Phone Support

Call our support line Monday–Friday, 10 AM–6 PM Jakarta time. Ask for the privacy team and they will help with data access or deletion requests.

DATA AND SECURITY

How We Safeguard Your Information

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS is sent to our payment processor over encrypted channels. Your card or wallet details never appear in our main database.

Account Access Control

You set a password when you register. We require it for login and for withdrawal requests. If you forget it, verify your email or phone to reset it without assistance.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which games are opened most often. You can disable non-essential cookies in your browser settings.

Data Retention

Account records are kept as long as your profile is active. Payment history is archived for seven years where local law requires, then deleted securely.

Third-Party Integrations

We work with payment processors and live-table studios to run the lobby. They follow the same data-protection standards and sign agreements to protect your information.

Your Data Rights

You can request a copy of your data, ask us to correct it, or request deletion where local law permits. Email [email protected] with 'Data Request' in the subject line.

Privacy Policy Questions Answered

We retain withdrawal records for seven years if local law requires it, or three years if not. Your DANA, OVO, GoPay or QRIS account details are not stored after the transaction completes. Payment processors keep their own records for reconciliation.

Yes. Contact [email protected] and request account deletion. We remove your profile, gaming history and personal details within 30 days, except payment records kept for legal compliance where local law permits.

We send you account statements, withdrawal confirmations and security alerts. Marketing emails are opt-in only. You can switch them off in your Settings > Preferences menu or by replying 'STOP' to any email.

Only you and our compliance team can see your full gaming and betting records. Live-table studios see table activity but not your personal details. Payment processors see transaction data only.

We monitor unusual login patterns, large withdrawals and rapid deposits. If we spot something odd, we ask you to verify via email or phone. We never ask for your password in emails or messages.

This policy applies to all players. Access and game eligibility depends on local law in your region. Contact our support team if you have questions about where you can play.

We monitor our systems continuously. If there is an unauthorised access incident, we notify affected players by email within 72 hours and post an update on this page.

Your Privacy Matters Here

Contact Us About Your Privacy

Email Support

In-Account Messages

Phone Support

How We Safeguard Your Information

Encryption in Transit

Account Access Control

Cookies and Tracking

Data Retention

Third-Party Integrations

Your Data Rights

Privacy Policy Questions Answered

01 What happens to my payment information after I withdraw?

02 Can I delete my account and all my data?

03 Do you use my data for marketing emails?

04 Who can see my betting history?

05 How do you prevent fraud on my account?

06 What if I live outside Indonesia?

07 How do I know if there's a data breach?

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