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Your account, your data, your control

We built jeboltoge around transparency and security. When you open an account, your personal information stays encrypted, your deposits flow through verified local payment rails — DANA, OVO…

Data encrypted at rest and in transitVerified payment methods for IndonesiaWithdrawal verification in under 24 hoursSupport available 7 days a week
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jeboltoge Your account, your data, your control
LEGAL CONTACT PATHS

Reach our legal and compliance team

If you have a question about your legal rights, data handling, or account access, contact us through any of these channels. We respond to account-access requests and data-subject inquiries within 14 days. Our support team works in English and Indonesian.

Team online

Email Support

[email protected] — Use this address for data requests, account deletion inquiries and legal questions. Response time: within 3 business days.

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard. Our team responds to legal inquiries during support hours: 09:00–23:00 WIB daily.

Account Settings

Log in to jeboltoge, navigate to Account > Privacy & Data. From there, you can download your data, request account closure or update your contact information instantly.

DATA & SECURITY FRAMEWORK

How we protect your information and rights

Your privacy and account security are built into every step. We use industry-standard encryption for passwords and payment details, isolate account data from game servers using separate security zones, and never share…

Encryption & Storage

Your password and payment details are encrypted using TLS 1.3. Account data is stored in separated, access-controlled databases backed up daily.

Session & Cookie Management

We use session cookies to keep you logged in and track your lobby behaviour. You can disable all cookies in your browser settings; some lobby features may not work.

Withdrawal Verification

Every withdrawal request is verified: we confirm your identity via your registered email and check that the destination payment method (DANA, OVO, GoPay, QRIS or bank account) matches your account records.

Data Retention & Deletion

We retain your full account data for 7 years for compliance. When you request deletion, we remove personal identifiers within 14 days but keep transaction records where law requires.

Account Security Audits

Our platform undergoes monthly security audits by an external firm. We scan for vulnerabilities, test access controls and monitor for unauthorised attempts to log in to customer accounts.

Report a Security Issue

If you discover a vulnerability or suspect fraudulent activity on your account, email [email protected] immediately. We investigate within 24 hours.

Frequently asked questions about your rights and data

These answers address the legal questions our account holders ask most. If your question isn't covered here, contact our support team at [email protected] or use the chat widget in your dashboard.

Log in to Account > Settings > Close Account and confirm your choice. Your account closes immediately; any remaining balance is refunded to your registered payment method (DANA, OVO, GoPay, QRIS or bank account) within 24 hours. We keep your transaction history for 7 years for regulatory compliance but do not use your data for marketing.

Yes. Go to Account > Privacy & Data > Download My Data. We compile your account details, transaction history, support tickets and profile information into a file and send it to your registered email within 5 business days. The file is encrypted and available for 30 days.

Only you (via your login) and jeboltoge staff (when you contact support or request account changes) access your data. We do not sell your information. We share data with payment processors (DANA, OVO, GoPay, QRIS) only to process deposits and withdrawals, and with authorities only where local law requires.

If you dispute a deposit or withdrawal, contact support immediately with your transaction ID and payment method (e.g. DANA transaction reference). We investigate within 5 business days and liaise with your bank or payment provider. Chargebacks filed without contacting us first may result in account restriction pending resolution.

We retain full transaction records for 7 years to meet legal and audit requirements. Personal identifiers (name, contact details, payment methods) are deleted or anonymised within 14 days of account closure, unless a dispute, investigation or legal hold is active.

Where local law permits, your funds remain your property. You can withdraw at any time; we process withdrawals to your registered DANA, OVO, GoPay, QRIS or bank account within 24 hours. You may request account closure, data export or deletion of personal information at any time, subject to legal holds or active disputes.

If you notice unfamiliar logins or transactions on your account, change your password immediately and email [email protected] with a description and any transaction IDs. We freeze your account pending investigation and contact you within 24 hours. Verified unauthorised transactions are reversed.

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